How are shipping charges calculated?

Shipping charges reflected are "Real Time" data, drawn directly from the UPS database.

Occasionally, only when it is more expedient for delivery to our customer, we may opt to ship via an alternative method from that selected at the time an order was placed. Since there is not a way for us to economically track this information on a per order basis, we absorb the cost differential.

How does your Free Shipping Offer work?

Occasionally, we offer free ground shipping for orders over a specified dollar amount. The dollar amount required to trigger free shipping is displayed on the home page (if free shipping is being offered at that time). This offers applies only to orders shipped to addresses within the 48 continguous United States and is offered as an option automatically at checkout. Please note that, if an accurate delivery address is not provided and a free shipping package is returned to us, you will be charged for re-shipment or the shipping charges will be deducted from any refunds.

How long will it take to get my order?

In-stock items typically ship out within 1-2 business days (for orders placed on the weekend, Monday is the date from which to begin counting). Once items ship, delivery transit time will depend on the method of shipping selected. The map below will help you estimate UPS Ground delivery transit time (don’t forget to add 1-2 business days order processing time, when trying to estimate when you will receive your order).

UPS GROUND SHIPPING TRANSIT TIME

How do I track my order?

It's easy! When you place your order, an email is sent to you with tracking information. You can also visit this website and view your order status under the "My Account" account link in the uppper right-hand corner of the site.

Why didn't I receive all the items I ordered?

If all of the items you ordered did not arrive in your package, it is likely any missing items are on backorder. Since we do not process orders for items that are known to be out-of-stock, this should be a rare occurence. However occasionally we are not aware of an out-of-stock situation. If this does happen, we will send you notification of the availability date by email. In addition, there is a notation made to the order, which can be viewed in the "My Account" section of the website.